Privacy Policy

1. Information We Collect

At Gentle Monster Rococo, we collect information you provide directly to us when you create an account, make a purchase, subscribe to our newsletter, or contact us. This may include:

• Name, email address, phone number, and shipping address
• Payment information (processed securely through our payment providers)
• Purchase history and preferences
• Communication preferences
• Information you provide in reviews, surveys, or customer service interactions

We also automatically collect certain information when you visit our website, including your IP address, browser type, device information, and pages visited.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your purchases and account
• Provide customer support and respond to your inquiries
• Send you promotional emails and marketing communications (with your consent)
• Improve our products, services, and website functionality
• Prevent fraud and ensure the security of our platform
• Comply with legal obligations and resolve disputes

3. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• Service Providers: We share information with trusted third-party service providers who assist us in operating our website, conducting business, or serving you (such as payment processors, shipping companies, and email service providers)
• Legal Requirements: We may disclose your information when required by law or to protect our rights, property, or safety, or that of others
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction

4. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL encryption for data transmission
• Secure payment processing through trusted providers
• Regular security assessments and updates
• Access controls and employee training on data protection

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, analyze website usage, and personalize content. You can control cookie settings through your browser preferences, though disabling cookies may affect website functionality.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access and update your account information
• Request deletion of your personal data
• Opt-out of marketing communications
• Request a copy of your personal information
• Object to or restrict certain processing activities

To exercise these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure that such transfers are conducted in accordance with applicable data protection laws and with appropriate safeguards in place.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.