Terms & Conditions

1. Acceptance of Terms

By accessing, browsing, or using the Gentle Monster Rococo website (gentlemonsterrococo.com), or by placing an order for our eyewear products, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions and our Privacy Policy.

These terms constitute a legally binding agreement between you and Gentle Monster Rococo. If you do not agree with any part of these terms, please discontinue use of our website immediately.

2. Product Information & Availability

Product Descriptions

We strive to provide accurate descriptions, images, and specifications for all our eyewear products. However, we cannot guarantee that all product information is completely accurate, complete, or error-free.

Availability

All products are subject to availability. We reserve the right to discontinue any product at any time. In the event that a product becomes unavailable after you have placed an order, we will notify you promptly and provide a full refund.

Pricing

All prices are displayed in USD and are subject to change without notice. We reserve the right to modify prices at any time, but price changes will not affect orders that have already been confirmed and paid for.

3. Orders & Payment

Order Processing

When you place an order, you will receive an email confirmation. This confirmation does not constitute acceptance of your order. We reserve the right to accept or decline any order for any reason.

Payment Methods

We accept major credit cards (Visa, Mastercard) and PayPal. Payment must be received in full before we process and ship your order.

Order Cancellation

Orders may be cancelled within 24 hours of placement by contacting our customer service team. Once an order has been processed and shipped, it cannot be cancelled but may be returned according to our return policy.

4. Shipping & Delivery

Shipping times and costs vary depending on your location and selected shipping method. Detailed shipping information is available on our Shipping Information page.

• We are not responsible for delays caused by shipping carriers
• Risk of loss passes to you upon delivery
• Incorrect addresses provided by customers may result in additional shipping charges
• International customers are responsible for customs duties and taxes

5. Returns & Refunds

We want you to be completely satisfied with your purchase. Our detailed return and refund policy can be found on our Refund & Returns Policy page.

6. Product Warranties

Quality Assurance

We stand behind the quality of our eyewear products. All glasses and sunglasses come with a 1-year limited warranty against manufacturing defects.

Warranty Coverage

• Manufacturing defects in materials and workmanship
• Defective hinges, screws, or frame components
• Lens defects not caused by misuse

Warranty Exclusions

• Damage from misuse, accidents, or normal wear
• Scratches on lenses
• Damage from unauthorized repairs
• Loss or theft

7. User Conduct

When using our website, you agree to:

• Provide accurate and truthful information
• Not use the site for any unlawful purposes
• Not attempt to gain unauthorized access to our systems
• Not transmit viruses or malicious code
• Respect intellectual property rights

8. Intellectual Property

All content on this website, including but not limited to text, graphics, logos, images, and software, is the property of Gentle Monster Rococo and is protected by copyright, trademark, and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content without our express written permission.

9. Privacy & Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy.

10. Limitation of Liability

To the maximum extent permitted by law, Gentle Monster Rococo shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or goodwill.

Our total liability for any claim arising from or related to these terms shall not exceed the amount you paid for the product in question.

11. Force Majeure

We shall not be liable for any failure or delay in performance under these terms due to circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, war, terrorism, labor disputes, or government actions.

12. Governing Law

These Terms & Conditions are governed by and construed in accordance with the laws of New York, United States. Any disputes arising from these terms shall be resolved in the courts of New York.

13. Changes to Terms

We reserve the right to modify these Terms & Conditions at any time. Changes will be posted on this page with an updated "Last Updated" date. Your continued use of our website after changes are posted constitutes acceptance of the modified terms.

14. Severability

If any provision of these terms is found to be unenforceable or invalid, the remaining provisions shall continue in full force and effect.